Features or Benefits?


Pixaura | News

2022-07-05

When developing marketing campaigns, you might hear a lot about features vs benefits. One huge mistake people make in business marketing is blurring the lines between the two. There’s actually a big difference, and understanding each (and how to use them) is key to a great campaign.

Features vs Benefits: What’s the Difference?

Features are characteristics about the product or service. This might be simply what it does, or it may also include things that set it apart from the competition. 

A good example of this would be when thinking about headphones. Features would be a wireless bluetooth connection or noise cancellation. Selling features is important. 

Selling benefits, however, is important too. Benefits are what those features actually do for the customer or client. Following the example of headphones, this might mean that you can walk a great distance away from the device and still hear the audio or that the cords won’t get tangled up in your pocket.

Generally speaking, benefits should explain something that the purchaser would actually get out of the product rather than just something it has. Although the benefit is often inferred just from mentioning the feature, this doesn’t mean that they’re exactly the same (and you should never assume your audience knows the product as well as you do).

Which to Focus On?

When writing copy, you might be wondering which your digital strategy should focus on — the features or the benefits? The truth is that despite a clear difference in definition, they’re intertwined, and any good strategy includes both.

However, 85% of marketers believe that consumers want a personalized experience. That means not just telling them what the feature includes, but how it can help them. Giving plenty examples of the benefits of how it might improve their life (especially if they choose your product or service over the competition) is key to seeing them through to making that final purchase.

A famous example: Don’t sell the mattress, sell a better night’s sleep.

If you have heavy competition, a little more focus on the features might be necessary though. You’ll have to point out exactly why a customer should go with you rather than a bigger brand or name. That might mean putting emphasis on things that your competitors don’t have.

Features and Benefits Are Both Important

When it comes to features vs. benefits and which to use, they both have their place in a digital marketing strategy. However, picking which one to use (or place more emphasis on) involves knowing your audience and the competition.

Do you need some business marketing help with features and benefits or another aspect of digital advertising? Contact us today and let’s see what we can do for you.

Let's Work Together :)
Pixaura
5.0
Based on 24 reviews
Michael LeFort
Michael LeFort
20:00 28 Oct 21
Great team of smart, caring professionals. Tireless workers constantly earning trust of clients.
Melissa LeFort
Melissa LeFort
20:57 07 Jul 21
It was a pleasure to work with James and the entire Pixaura Team. Our rebranding and website launch was seamless and completed in record time. The Pixaura team was very easy to work with- clear communication, excellent design and met our aggressive timelines. Highly recommend and look forward to working with again soon.
Working with Pixaura has been transformative for our SEO strategy. SEO, in general, is a highly complex and confusing concept. It was a challenge for us to go on "faith" that investing in an SEO strategy would be worth it and we would be able to see results. It takes a company that respects its clients and meets them where they are, in their knowledge of SEO, then works to provide clarity on the work being done. The team at Pixaura didn't "assume" we had vast knowledge of SEO, and they continually take the time that we need to ensure we understand the next steps and strategy.The team atmosphere, personal attention and transparency that we have experienced with Pixaura is only matched by their outstanding professionalism. Working with James, John and Zach has been an awesome experience and we highly recommend Pixaura!
Derrick
Derrick
18:44 20 Oct 20
James and his team at Pixaura are the best! Pixaura recently redid our home and product pages for our website and did an amazing job. We asked for a lot and they exceeded expectations.
Ma Joelle Burke
Ma Joelle Burke
14:00 19 Oct 20
I highly recommend James and the Pixaura team. They have helped us launch our brand and have provided exceptional expertise and execution when it come to our digital strategy. I am extremely grateful to have their support as a small company!
Whitney Listo
Whitney Listo
15:25 15 Oct 20
So great!! The Pixaura team is awesome- very talented & they provide high quality work, very responsive, innovative and FUN! Thanks!!!!!
Bryan Breslov
Bryan Breslov
17:47 14 Oct 20
We have switched to Pixaura about a year ago from a much bigger national company, and we love the results. Pixaura has a small team that works with you on all your needs, resulting in a smooth project continuity. All of our campaigns are set up with tracking information, which enables us to optimize the results, and we are provided with detailed reports to track our progress. Overall, we are delighted with what Pixaura has to offer.
Noah Beiting
Noah Beiting
16:41 14 Oct 20
Excellent partners in web development. Easy to work with and very talented!
Benjamin Miller
Benjamin Miller
16:36 14 Oct 20
Experts, professional - clear value add.
avinne kiser
avinne kiser
14:48 16 Apr 20
Pixaura has been an amazing partner in creating a website and social media campaign that truly fits the vision we have for our business. They listen to our business needs as well as our vision for growth and development. They created a website and social media marketing campaign to help us achieve our goals! They also take a personal approach to their business and have helped the members of our team learn how to make the marketing material our own. They are always available to guide our team in adding to our website or creating posts that meet our marketing goals! They are phenomenal to work with and view our success as their success! Each member of their team is vested in each member of our team. They are prompt to answer our questions and make changes we need during this dynamics time for our business. Thank you to all the members of the Pixaura team for helping us with our business plan, and keeping their level of service top notch during this very difficult time!! We are grateful to have a partnership with Pixaura!
World Peace Yoga
World Peace Yoga
18:54 10 Apr 20
Wow! Every so often we work with a company that is a delight in every way, reliable, efficient, effective and easy to work with! Pixaura aka James and crew fit that bill to a T! Thanks for all your energy and effort!
Judi LoPresti
Judi LoPresti
15:34 25 Feb 20
Tech wizards! I got a notice from my web host company on a Thursday that I needed to find a new host ASAP. I reached out to James, he was in my shop the next day and had my website transferred over to his host within 24 hours. Really stoked to not have to worry about this anymore! As a small biz owner trying to run a business, take care of customers, inventory and bike repairs, the last thing I want to worry about is my website! 👏🏼👏🏼👏🏼 Thanks James!
Michael danov
Michael danov
22:31 24 Feb 20
Great service overall, would use it again and highly recommend the team!
Marina Kandkhorov
Marina Kandkhorov
12:27 26 Oct 19
I wholeheartedly recommend Pixaura to anyone looking to take their business to the next level. That is exactly what they did for us. James, Tim and team are great at what they do and have delivered on every promise. Keep up the good work.
Pixaura are high professionals and a company your digital marketing
im business
im business
00:31 16 Sep 19
Great job, thank you! Very creative and professional team, needed help with an urgent project to build a promotional site. They took control from start by understanding what needed to be done, provided their plan to move forward, and finished it right on time. Thank you for the help!
Diana Daniloff
Diana Daniloff
14:54 15 Sep 19
I am so happy with the work Pixaura team did. Very well done, thank you very much. James and his team are so knowledgeable and experienced. Digital marketing is a very important aspect of today's business, it has to be done right, and Pixaura staff definitely know what they are doing.
Steve Wolf
Steve Wolf
14:56 11 Sep 19
It has been a joy to work with James and his team at Pixaura. I love their bias for action. You will too. They work with genuine care for your product/brand/Company to help you look your best. They understand the challenges that businesses face (large and small) and they design cost-conscious solutions that meet your objectives. Top notch people and great work!
INCREDIBLE. There is simply no overstating how powerful this team is. From unlocking the potential of our SEO/SEM efforts to leveling up the potency of our social-media engagement... these folks bring a multiplying effect to everything they touch. Truly. & Because they frame everything through a deeply strategic lens -- with the question of "How does [ digital-marketing tactic X ] help this particular company realize their mission and hit their goals" acting as their guiding principle -- it really does feel like we magically gained a whole new in-house "Digital Marketing Department." (& One that's operating at certified "Expert Level," too.) ... Suffice to say, it's been a game changer.
Garret Ollish
Garret Ollish
13:56 18 Jun 19
My team and I have had the pleasure to work with James and his crew on a mutual client; the energy and excitement that they attack their work with is incredible. They're a team of people who truly care about what they do, and have experience to back up all that energy too. I trust their expertise, and would recommend them whole heartedly.
Elijah Kirtman
Elijah Kirtman
21:19 17 Jun 19
In late 2018, I took a leap of faith to go for my dream and launched my business as a copywriter. But I had only a LinkedIn page and word of mouth to spread the news of my exciting new venture. . . and business wasn’t as fruitful as I had imagined. I needed a professionally designed logo, business card, and website to engage prospects.I had extensively researched the market to find a professional that could provide all of these essential elements, and I quickly discovered that James O’Loughlin was the best fit for my needs. James’ numerous years of teaching web design and development, his 30+ years of building websites and helping businesses succeed in the digital space, his professional demeanor and his laid back personality was a no-brainer.James was quick to grasp my business and branding ideas, and he helped me conceptualize outside-the-box branding that promotes long term success. His team designed an exceptional logo that captures the essence of my vision, and provides continuity across my marketing collateral, website, and social media platforms. They designed a beautiful business card that is the recipient of endless compliments from my prospects. And James did amazing work designing and developing my minimalist website, which harnesses my personality while separating me from my competitors and captivating my potential clients.Leveraging James’ talents and skills to build the tools and branding critical to the success of my business enabled me to directly focus on running my business. I’ve landed multiple clients thanks to James and his team. My dream – it’s happening!
David Klingerman
David Klingerman
17:41 17 Jun 19
Pixaura is fantastic. Highly relatable team of creatives who can turn around any solution we're looking for.
Amanda Hunter
Amanda Hunter
14:42 17 Jun 19
Pixaura was able to grow our business by providing outstanding customer service & superior internet marketing strategies. Zach is the best! He is always giving me the best tips and tricks to stay relevant online. Proof is in the results and these guys are top notch! Very happy :)
Benchman System
Benchman System
17:33 12 Jun 19
Pixaura has helped bring my idea to life. They built an awesome and easy to use e-commerce site to sell my products online. They are also helping me with my digital marketing by creating Google and Facebook Ads.Thank you Pixaura!
js_loader