The Coronavirus continues to grind the world to a halt. Not even Google has been able to escape its effects.
Last week, Google stopped allowing new reviews to be published to business accounts. This came largely in response to ill-informed or malicious reviews about businesses not being open during their typical hours, or a user claiming someone contracted COVID-19 at an establishment.
Google’s short-staffed teams are still hard at work. New listings, claims, and verifications for health-related businesses have been deemed top priority. Expect delays for these types of updates for other businesses.
However, profile edits are still a priority. Whether you’re open, offering special hours or experiencing a temporary closure, Google employees will be manually reviewing and updating these types of changes as soon as possible.
In the meantime, Google posts are still functioning – use them to communicate with your customers! And don’t worry, reviews that post during this time will be published when things get back to normal.