Online Reviews

Reviews Matter

97% of people read online reviews for local businesses. (BIA/Kelsey)
90% of respondents who recalled reading online customer reviews claimed it influenced buying decisions. (Dimensional Research)
91% of 18-34 year olds trust reviews as much as personal recommendations – this is social proof! (BrightLocal)
93% of consumers say positive online reviews impact their purchasing decisions. (Podium)
89% of consumers read businesses’ responses to reviews. (BrightLocal)
93% of people who use mobile to research go on to complete a purchase of a product or service. Most purchases happen in physical stores. (Google/Nielson)
3.3 is the minimum star rating of a business consumers would engage with. (Podium)
68% of consumers will leave a business review if asked. (BrightLocal)

Reviews Boost Business

A one-star increase in Yelp rating leads to a 5-9% increase in revenue. (Harvard Business School)
Customers are willing to spend 31% more on a business with excellent reviews. (Invesp)
92% of B2B buyers are more likely to purchase after reading a trusted review (G2.com)

Review Stats by Qualtrics

Your Problem

Not generating, displaying, and responding to online reviews

Is your business generating and displaying reviews on your website, Facebook, Google, Yelp, etc…? Are you responding to these reviews? Failing to respond to reviews is costly. In fact, reputation damage is now the number one concern for business executives. However, making sure that all of your customer reviews are properly monitored isn’t easy. That’s where we come in.

Our Solution

An effective review strategy

We can help create a strategy that generates reviews for your business, monitor your reviews and your competitors, and display the reviews on your website.

While you continue making your customers happy, we are working to ensure that they turn those customer experiences into positive reviews. The result? More reviews, higher ratings, and more business.

Dedicated Review Responder

We Respond For You

We know that responding to online reviews is a time-consuming task. Let us do the heavy lifting for you, making sure that all of your reviews are responded to in a timely and professional manner. Our expertly crafted responses help minimize the impact of negative comments and ensure that happy customers keep coming back.

We provide a dedicated Review Responder who: